Retail
A point-of-sale and inventory system for a retail chain that keeps branches selling offline and syncs their data with head office when the internet returns.
01
Each branch ran a standalone point-of-sale program, so management only knew the actual inventory levels after the branch reports had been compiled by hand. Transfers between branches were recorded on paper, so stocktakes revealed discrepancies that were hard to explain.
The branches dealt in more than one currency, most of their sales were in cash, and power and internet outages were frequent, so selling could not depend on a constant connection to the server.
02
We designed the system as independent backend services for sales, inventory, and purchasing, which the branches’ points of sale connect to through APIs. Each point of sale works offline and saves its transactions locally, then syncs them automatically when the internet returns, following rules that prevent transactions from being duplicated or lost.
At head office, a web panel shows inventory levels in each branch, transfer orders between branches, and cash box activity in each currency, with daily reports built from the same data instead of being compiled by hand.
03
Mapping the sales, receiving, transfer, and stocktake cycle as it actually ran in the branches, and identifying where the discrepancies came from.
Separating sales, inventory, and purchasing into independent services, and defining the rules for syncing and resolving conflicts.
Running the system in a pilot branch and addressing feedback before rolling it out to the other branches.
Moving the branches over one by one, training their teams, and monitoring sync and performance once the system was running.
04
Management now sees each branch’s sales and inventory on a single dashboard, and the branches kept selling during internet outages without losing transactions.
05
A web system that tracks each order from receipt to installation, with an app for technicians and a portal for support requests.
An online store for the Reyhan roastery in Istanbul: nuts, seeds, dried fruit, Turkish delight, Belgian chocolate, and Reyhan coffee, in the weights and flavors the customer chooses.
Describe your processes and the problem you want to solve, and we will suggest the right starting point.